Troubleshooting your connection.

If OnSwitch can't seem to find your bulbs, here are some steps you can take to fix it:

1/ Make sure your device and your bulbs are connected to the same WiFi network.

2/ Make sure your bulbs are running the latest firmware.
For LIFX: http://updates.lifx.co/
For Philips Hue: Use the official Philips Hue app, and install the bridge update if there is one.

Updating your Philips Hue bridge firmware.

Updating your Philips Hue bridge firmware.

3/ Philips Hue: make sure the 3 blue LED are lit (constant light, NOT blinking). If one of them is blinking, it's likely that your bridge is not connected to the internet.
 

Philips Hue bridge, with all 3 LEDs lit up.

Philips Hue bridge, with all 3 LEDs lit up.

4/ If your issue still persists, contact us by using the "Feedback" button in the app, or here.